Terms & conditions

Icando.ng Terms & conditions

Terms and Conditions for Icando.ng ("T&Cs")

1. Introduction

1.1 This website is owned and operated by Srialto Technologies Limited, a Nigerian registered business with company RC 1354850.

1.2 Icando.ng is an online and mobile services only platform and all products posted and ordered on the platform are required to meet this criterion.

1.3 Icando.ng is not an employment agency and does not employ any of the sellers on the platform to deliver services.

1.4 Icando.ng has the rights to engage third party agent using their solutions to better improve the services of all its websites. By signing up to Icando.ng's T&Cs means you also confirm to also adhere to their terms and conditions. Icando.ng uses Simplepay as it's payment processing agent in Nigeria and you can find their T&Cs here.

1.5 Please read these terms and conditions carefully. They cancel and replace any previous versions. By registering on or using our Service (as defined below) you agree to be bound by these terms and conditions.

2. Definitions

2.1 Capitalised terms have the following meanings in these terms and conditions:

2.1.1 "Content" means all information of whatever kind which you publish or send on or in connection with our Service including reviews and feedback.

2.1.2 "Service" means the services offered by means of our website at Icando.ng as well as our related software and services.

2.1.3 "User" means a person who uses our Service (Either Buyer or Seller).

2.1.4 “Payments” means the amount paid for a service

2.1.5 “Escrow” means where payments are held before a service is completed

2.1.6 “Buyer” a type of user of the platform who procures services on Icando

2.1.7 “Seller” a type of user who puts services up for sale on Icando

2.1.8 “Location” delivery location where a procured service will/is to be delivered

2.1.9 “Orders” These are formal agreements made between a buyer and seller once payments are made for a service to be delivered.

2.2. “Reviews” This refers to feedback or appraisal of a service delivered

3. Changes to the terms and conditions

3.1 We may change these terms and conditions by posting the revised version on our website at least 14 days before they become effective. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our Service following the effective date shown.

4. Use of our Service

4.1 Very important: As a company Icando.ng does not sell any of the listed services as displayed on this website. In the case of third party sales, any contract for the sale of services or other transaction is between you and the seller concerned. We are not a party to that contract. You acknowledge that any legal recourse in connection with such transactions is against the seller or buyer and not Icando.ng.



4.2 Use of Icando Wallet

Icando Wallet is an electronic money account service which allows you to send and receive electronic payments to buy or sell services. The Wallet is a service provided by Icando. The e-money contained in your Icando Wallet is operated by SimplePay Ltd, a licensed e-money issuer (“Simplepay”).

By using Icando Wallet:

you also agree to the Framework Contract for Payment Services using SimplePay

you agree that we may provide certain information and certain documents we collect to SimplePay.

If you have any queries about using the Icando Wallet please contact us here


4.3 Very important: Before acting on product information made available by third party sellers on this Service, you must make your own appropriate and careful enquiries including - as to its accuracy and suitability for your purposes. You rely on such information at your own risk. We do not accept legal responsibility for the accuracy of, or otherwise in relation to, any such information.

4.4 We grant Users a limited personal right to use our Service subject to these terms and conditions.

4.5 You must ensure that all contact and payment information (e.g. email and postal addresses, credit card numbers) which you provide are accurate and not misleading and that you will update it so that it remains so.

5. Buyer

5.1 You can order a service from products suppliers have posted, post a Job and award a job to a supplier of your choice who has bided for the Job; you can also directly request a supplier to create a custom order that matches your requirements.

5.2 All services are paid for in advance first before any services on Icando.ng are delivered by sellers

5.3 Direct payments outside of Icando.ng site are prohibited and are not covered by our terms and conditions

5.4 You can request to deliver a procured service to any location of your choice; the Sellers premises, Your location, or online.

5.5 Once a service is procured on Icando.ng, a Workstream is automatically created for that job so you can manage delivery with the supplier directly.

5.6 An order is completed once a supplier provides confirmation and proof of completion and a Buyer in turn clicks on the ‘mark job as complete’ tab which must be done for every order.

5.7 Payments are automatically made to the supplier once you have confirmed an order as complete.

5.8 For orders you have not provided confirmation of completeness for; icando.ng reserves the rights to justifiably award payments to the seller on your behalf.

5.9 Subject to the acceptance of a seller, you can request an extension for the day of delivery of your order

5.10 In cases of disputes, Icando.ng encourages both Buyers and Sellers to amicably settle their differences but for cases where differences cannot be settled amicably, we advise you to contact the icando.ng Dispute Resolution Department here

5.11 We do not in anyway collect or keep credit/payment information and we are not in anyway exposed to that information. However, we do allow our payment vendor to collect this information for the sole purposes of collection of payments at the point of placing an order on the site.

5.12 Payment for orders are made by credit and debit cards. Each order is subject to a card processing fee of 3% of the total amount which is paid at the point of placing an order.

5.13 For Buyer accounts that are identified to have committed improper behaviours and fraudulent activities, Icando.ng has every right to suspend such accounts and have them referred to appropriate authorities for investigations.

6. Sellers

6.1 On icando.ng we have 3 types of Seller Profiles;

  1. Unverified Sellers – Sellers that are not Verified
  2. Verified Sellers – These are sellers who have provided documentation as stipulated in the ‘upgrade profile’ section of the website.
  3. Gold Sellers – these are suppliers who have sold above 200 products successfully on icando.ng

6.2 You can post an unlimited number of Products (i.e. services) for sale on Icando.ng

6.3 For each product you can create additional services that can be delivered alongside the main product.

6.4 Once an order is marked as complete by a Buyer, your account is automatically credited with 97% of total net of the purchase amount as a 3% deduction for online payment processing.

6.5 Although withdrawals of funds are automatic we advise a 72hrs clearance period for each Pay-Out Request.

6.6 Icando.ng is not an employment agency and all sellers are advised to ensure that their businesses and trading locations meets tax, insurance, and other legal requirements of the governing laws of where they are located.

6.7 For seller accounts that are identified to have committed improper behaviours and fraudulent activities, icando.ng has every right to suspend such accounts and have them referred to appropriate authorities for investigations.

Delivery Location

Icando.ng defines delivery location in 3 major spectrums;

  • Seller Location: This is or can be a seller’s registered address where it chooses to operate or deliver services from. Icando.ng does not provide any form of insurance for supplier premises and all sellers are advised that their premises meet the required health and safety laws of its governing locations.
  • Buyer Location: This is or can be a Buyer’s address or a venue where a buyer wants a service to be delivered. Icando.ng does not provide any form of insurance for buyer’s premises and all buyers are advised to ensure that their premises meet the required health and safety laws of its governing locations.
  • Online: These are services that are delivered via the internet.

Buyers are advised not to proceed with any services delivery on a supplier site that does not meet health and safety regulations.

Sellers are advised not to proceed with any service delivery on a buyer site that does not meet health and safety regulations

7 Reviews

7.1 Both buyers and sellers are required to provide feedback on each and every product purchased on Icando.ng

7.2 Reviews can only be provided when a legitimate purchase of a service has been carried out and services completed.

7.3 Reviews are required to be devoid of any form of profanity or sexualised languages, and Icando.ng has the right to remove such that violate these terms.

7.4 All reviews are made public and will remain so.

8. Your Content

8.1 You are responsible for your Content. You must ensure that such information is accurate and up to date, not misleading, complies with all applicable laws, regulations and codes of conduct and does not infringe any third party intellectual property or other rights. Also, the Content must not be defamatory, offensive, vulgar, racist, obscene, abusive, threatening, harassing, invasive of another’s privacy or similarly inappropriate.

8.2 Your promise to us is that you have (and will retain) all rights and permissions needed to enable us to use your Content as contemplated by the Service and these terms and conditions inclusive of marketing activities for the platform; newsprint, television, social media, etc.

8.3 We reserve the right without notice or refund to reject, suspend, alter, remove or delete Content or to disclose to the relevant authorities any Content if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority. If so, you must not attempt to re-publish or re-send the relevant Content.

8.4 We do not accept responsibility if your Content is misused by other Users as this is outside our reasonable control.

9. Security

9.1 Your account on our Service is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity

10. Cancellation

10.1 We may at any time without cause immediately cancel your agreement with us including your right to use of our Service.

10.2 Following cancellation of this agreement, your registration for and right to use our Service are terminated. Accrued rights and liabilities are unaffected. All clauses in this agreement which are stated or intended to continue after cancellation will continue to apply. You must not attempt to re-register for or continue to use our Service if we have given you notice of cancellation.

10.3 We cannot be held legally responsible for loss or damage resulting from cancellation of this agreement provided we act in accordance with this agreement.

11. Functioning of our Service

11.1 We cannot guarantee that the Service will be uninterrupted or error-free.

11.2 We are entitled, without notice and without liability, to suspend the Service for repair, maintenance, improvement or other technical reasons.

12. Liability

12.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.

12.2 You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.

12.3 Very important: If you are a consumer (i.e. not acting in the course of a business), we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

12.3.1 there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

12.3.2 such loss or damage was not reasonably foreseeable by both parties;

12.3.3 such loss or damage is caused by you, for example by not complying with this agreement; or

12.3.4 such loss or damage relates to a business.

12.4 Very important: If you are a consumer (i.e. not acting in the course of a business), you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our Service (subject of course to our obligation to mitigate any losses).

12.5 The following clauses apply only if you are a business:

12.5.1 To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement. In this clause, any reference to us includes our employees and agents.

12.5.2 Our liability of any kind (including our own negligence) with respect to our Service for any one event or series of related events is limited to the total payments made by you via our Service in the 12 months before the event(s) complained of.

12.5.3 In no event (including our own negligence) will we be liable for any:

a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

b) loss of goodwill or reputation;

c) special, indirect or consequential losses; or

d) damage to or loss of data

12.5.4 You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Service and/or breach of this agreement.

12.5.5 This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

13. Intellectual property rights

13.1 All trade marks, logos, content (including our website’s structure and layout), graphics, images, photographs, animation, videos, text and software used on the Service are our intellectual property or that of our business partners. For the purposes of your personal use only, you may view such material on your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent.

13.2 If you publish any Content on our Service, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our Service.

14. Privacy

14.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our Privacy and Cookies Policy.

15. Third party websites

15.1 We may link to third party websites which may be of interest to you. We do not recommend or endorse those sites or the products or services which they offer nor are we legally responsible for them. You use such third party sites at your own risk.

16. "Act of God"

16.1 Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond your or our reasonable control including third party telecommunication failures.

17. Transfer

17.1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

18. Nigerian law

18.1 These terms and conditions shall be governed by Nigerian laws and any disputes will be decided only by the courts of the Federal Republic of Nigeria.

19. General

19.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts to enforce any term of this agreement except insofar as expressly stated otherwise.

20. Complaints

20.1 If you have any complaints, please contact us here